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Terms of Service

 

  1. About our platform.

    1. Our service is available worldwide in multiple languages and is characterized by its speed and ease of use. We provide the Event & You platform as an intermediary where various service providers, such as trainings, museums, and concerts, offer their events online. We act as a commercial intermediary for these providers, providing descriptions, photos, and other content solely for informational purposes. Our activity is limited to the actions of the providers, so we do not control the content of their offerings.

  2. Scope.

    1. These terms apply to all users and visitors of the Event & You Platform, as well as to all content accessible through operating systems (currently iOS, Android) ("Users"). By using the Event & You Platform, you are obliged to comply with these terms, so please read them carefully before starting to use it.

    2. The Event & You Platform is intended solely for personal use. You are not entitled to use it for commercial purposes. Commercial resale of tickets is strictly prohibited. This means that any use exceeding personal use in your private environment and/or aimed at commercial activity, whether personally related to you or involving third parties, including commercial resale of tickets, is strictly prohibited.

  3. What we offer.

    1. You can browse events on the Event & You platform. The service agreement is concluded directly between you and the provider ("Service Agreement"). When purchasing an event through the Event & You Platform, you enter into a transaction directly with the provider, not with us. We act as a commercial agent for providers and are authorized to conclude transactions between providers and users on their behalf and at their expense, as well as to accept payments from users.

    2. You can filter the list of events by various parameters. The search will show you events that match your criteria and are offered by a specific provider. If multiple providers offer an event that matches your criteria, they will be displayed in an order based on various factors.
    3. To expedite the process, you can contact the Event & You support service for booking inquiries. As commercial agents, we provide support to providers in this process.
    4. We reserve the right to use the Event & You platform and its features in accordance with certain conditions, such as user payment behavior or provision of evidence. We also reserve the right to restrict or cancel event bookings in case of suspicion of fraud or violation of terms.
    5. We are not obligated to improve or provide access to content and services through the Event & You Platform. We may terminate the provision of our services at any time.

  4. Registration and account on Event & You.

    1. While registration is not mandatory to access the Event & You platform, you must register to take advantage of all the features it offers.

    2. To create an account ("Event & You Account"), enter your full legal name and email address in the registration form on the Event & You platform, and create a password. If possible, you can create an account without a password using the email confirmation link. Keep this information confidential so that no one else has access to your account. After clicking the "Confirm Email Address" button, you will receive a welcome email confirmation from Event & You, and your account will be created.
    3. You can create only one Event & You account for yourself. Transferring your account to another person is prohibited.

  5. Event & You Applications.

    1. In accordance with this agreement, we grant you a license to use the Event & You platform on your device. This license is limited and implies the use of the platform only for personal and non-commercial purposes, subject to the restrictions set forth in the agreement. You are not allowed to transfer, copy, rent, modify, or distribute the Event & You platform, except as permitted by applicable law. All rights not expressly granted to you under this agreement remain with us and our licensors.

    2. We may provide updates for the Event & You platform at our discretion, including bug fixes and new features. You agree to download and install all updates, as the Event & You platform may not function properly without them. Updates are considered part of the Event & You platform and are subject to the terms of this agreement.
    3. When downloading and using the Event & You platform, we may collect information about your mobile device and its usage through automatic means, such as cookies. Your consent to data processing is governed by our Privacy Policy.

  6. Conclusion of a contract with Event & You – User Agreement.

    1. The subject of this agreement with us, as one of the parties, is the free use of the Event & You platform ("User Agreement").

    2. Contractual relations between you and us arise from the moment you start using the Event & You Platform. Blocking, termination, or deletion of your account on Event & You can be done at any time through the contact form in the "Delete Account" section.

  7. Payment on Event & You.

    1. Each event is assigned a price, as stated on the Event & You platform ("Listed Price"). The amount you pay for the event ("Booking Price") is equal to the listed price minus any applicable discount. Unless otherwise specified, the booking cost of an event is due immediately upon booking.

    2. Event & You is entitled to receive payment amounts on behalf and on the instructions of the provider (as a commercial agent), unless otherwise specified in the provider's invoice. By successfully completing a payment to Event & You, you fulfill your financial obligations to the provider with extinguishment of effect. If payment is to be made in a foreign currency, Event & You may receive payment in your local currency and convert it into the foreign currency at the current exchange rate at the time of the transaction. A reasonable commission may be charged for currency exchange with high volatility.
    3. We act as your contact person in connection with the service agreement and, therefore, with payments as a commercial agent of the provider. If you require a refund of the booking cost outside our cancellation policy, you can contact us. We will forward the request to the provider, who will independently decide on the refund. The provider may process the refund through us.
    4. Provide truthful information about payments and update it when changes occur. Available payment methods for the event will be indicated during the ordering process and are subject to the terms of the payment service provider, who may charge an additional commission. You must confirm your right to use the selected payment method.
    5. By authorizing payment, you agree to the use of your payment information for collecting payments to the provider. We reserve the right to check your creditworthiness before allowing the use of certain payment methods on the Event & You platform.

  8. Changes and Cancellations.

    1. You can cancel the service agreement in accordance with the terms specified in the provider's terms and conditions, the event description on the Event & You platform, or the provided ticket.

    2. To avoid misunderstandings, changes (such as rescheduling the event date or changing participants) and cancellations should be made through the Event & You platform unless otherwise specified. Changes or cancellations must be made in a timely manner in accordance with the terms of each case, such as the applicable cancellation period, and may depend on the availability of the event. Therefore, it is important to carefully review all terms on the event page or in the provider's terms. Timely notification from Event & You is a key factor for timely cancellation. After meeting the conditions, we will provide confirmation of cancellation/change on behalf of the provider, which should be retained as evidence.
    3. We may notify you of changes or cancellations on behalf of the provider, especially if they occur at short notice, by sending a notification to the phone number or email address provided by you.
    4. If the event description on the Event & You platform, in the provider's terms, or in the voucher/ticket for the event does not specify other cancellation terms, the following apply:
  • For cancellations more than 48 hours before the start of the event: full refund of the booking cost;
  • For cancellations less than 48 hours before the start of the event or in case of no-show: no refund is made.

  1. User Reviews.

    1. The Event & You platform provides the opportunity to view reviews posted by other users. Reviews reflect the personal opinion of the user at a certain point in time and may change. The quantity of reviews and ratings is also important, as one opinion does not always reflect the general consensus.

    2. Users can leave reviews about purchased events. They are responsible for the reviews they post and cannot publish information that may be misleading, infringe upon the rights of third parties, or contain illegal content.
    3. When posting a review, users must have the necessary rights to use images, including obtaining consent from individuals depicted in photographs.
    4. User reviews must not violate the law, moral norms, or the rights of third parties, including content that contradicts principles of violence, pornography, discrimination, etc.
    5. Users retain ownership rights to their reviews but grant Event & You a license to use them on the platform and in other media.
    6. The platform has the right to delete user reviews at its discretion if they violate the terms of use.
    7. Event & You may display advertisements alongside user reviews without prior notification to users.

  2. Data Protection.

    1. All data about you obtained through the Event & You platform is processed by the Event & You company in accordance with relevant data protection laws and in accordance with the purposes outlined in the Privacy Policy. Event & You may transmit your personal data to Providers to the extent necessary to fulfill the terms of the agreement between you and the Provider, as well as in cases provided by law to comply with legal requirements and other legally permissible purposes. Providers themselves are data controllers and are fully responsible for processing your personal data.

  3. Compensation for Damages.

    1. You are required to fully compensate for all losses, expenses, and costs (including reasonable legal costs) incurred by us, our agents, or partners in the following cases.

      1. If you intentionally or negligently mislead, act, or fail to act in connection with your use of the Event & You platform;
      2. If you intentionally or negligently violate the terms;
      3. If third parties make claims in connection with your access to the Event & You platform or its use, which were intentionally or negligently violated by you.

  4. Assignment of Rights.

    1. You are not entitled to assign your rights and/or obligations under this agreement, except in cases where claims for damages are concerned.

  5. Validity Preservation.

    1. If any individual provisions of this agreement become invalid or ineffective in whole or in part, this will not affect the validity of the remaining provisions. Invalid or ineffective provisions shall be replaced by corresponding provisions of applicable law. If the application of such provisions is not permissible or would lead to unacceptable consequences, the parties undertake to negotiate the replacement of invalid or ineffective provisions with provisions that most closely correspond to the objectives of the invalid provisions.

  6. Supplier and Service Agreement.

    1. Conclusion of a Contract with the Supplier.

      1. When choosing and purchasing an event on the Event & You platform, you enter into an agreement directly with the Supplier, while we act as the commercial agent of the Supplier.
      2. After selecting the event, you add it to your cart, and then proceed to checkout, providing necessary information, including payment method.
      3. Clicking the "Pay Now" button signifies the submission of a binding offer to conclude a service agreement with the Supplier. Upon receiving the offer, you must accept it within two business days. After receiving the offer, we will send you an order confirmation on behalf of the Supplier, but this confirmation does not constitute acceptance of the offer.
      4. Suppliers may provide their own terms, as indicated on the Event & You platform. Please read them carefully as they may contain important information, including cancellation options. In case of any contradiction between the Supplier's terms and ours, the terms that are more favorable to you shall apply.
      5. We accept the offer on behalf and on the instructions of the Supplier upon receipt of the booking confirmation and, if applicable, the ticket, as well as confirmation of payment. We reserve the right to accept or reject the offer at our discretion.
      6. The content of the agreement with the Supplier is based on the selected event, our terms, and, if applicable, the Supplier's terms.
      7. Please check the order confirmation immediately to ensure that all data is entered correctly.
    2. Prices.
      1. In most cases, the prices stated already include all taxes and fees. However, it's possible that additional local taxes or fees may be collected at the event venue. If such additional payments are applicable, it will be specified in the event description.
      2. Special conditions may apply to prices set by Suppliers, such as those related to cancellation and refunds. Before booking, it's important to check for any additional conditions from the respective Supplier.
    3. Provision of the Event.
      1. You should arrive on time at the specified meeting place as communicated by the Supplier. Also, pay attention to the conditions specified by the Supplier. When traveling to an event outside of your country, you are responsible for having all necessary documents (passport, visa, etc.) and complying with medical and other requirements.
      2. The booking cost does not include any type of insurance. It's recommended that you arrange for adequate insurance coverage yourself, especially if the event involves outdoor activities or a high level of risk. We do not organize events, engage organizers, or establish safety standards for them.
      3. Suppliers act as independent contractors, not agents or employees of Event & You. We are not responsible for their actions, errors, statements, warranties, breaches, or negligence, nor for any losses, injuries, deaths, or other expenses incurred as a result of your participation in the event.
      4. To determine the time and deadlines, it's important to consider the Supplier's time zone.
    4. Additional Supplier Rights.
      1. The supplier may cancel the event on the agreed date without observing the cancellation period in the event of unforeseen weather conditions, official measures, strikes, or other circumstances beyond its control that make the execution of the event impossible or substantially difficult. In this case, the cost of booking for the canceled event will be refunded. Any requests for additional compensation should be directed directly to the supplier in accordance with section 15.3.3.
      2. The supplier may exclude you from the event if you do not meet the participation requirements specified on the Event & You platform, or if your behavior poses a danger to yourself or other participants, or violates safety standards. In such cases, the booking cost is not refunded.
      3. The supplier may make minor changes to the event program as necessary in the event of unforeseen circumstances that arise at short notice. Minor changes include, for example, changing the location of the event, provided that the new location can be reached on foot or by public transport within 15 minutes of the original location. Changes to the program, including the location, must be announced no later than 24 hours before the start of the event and may be communicated to you by email or displayed on the Event & You platform.

  7. Final Provisions.

    1. To fulfill the contract and protect our rights under this agreement, we may use the services of third parties as agents.

    2. In the future, we may make changes or adjustments to this agreement, for example, to reflect changes in legislation, market changes, or to address gaps in regulation. We will inform you of this in a timely and appropriate manner. If you object, we or you may immediately terminate the operation of your Event & You account or your access to the Event & You platform.
    3. All notices and other statements transmitted under this agreement must be made in writing (e.g., by email).
    4. The provisions of the United Nations Convention on Contracts for the International Sale of Goods do not apply to this agreement or to any purchases made in accordance with it.
    5. The contract between you and us is made and performed in Warsaw, Poland.
    6. In this agreement, the term "including" means "including, but not limited to." General words should not be given restrictive meaning because of their antecedent words denoting a particular class of actions, issues, or things, and words implying singular shall include the plural, and vice versa. Signatures and section headings used in this agreement are for convenience only and should not be used in interpreting the agreement.

 

 

Appendix A

Applicable Terms for Residents of All Countries.

 

  1. Liability.

    1. Our maximum liability related to the performance of our contractual obligations to you is limited to the typically foreseeable losses or damages caused by negligent breach of a fundamental contractual obligation. A "fundamental contractual obligation" means an obligation, the performance of which is necessary for the proper execution of the contract terms and the breach of which could seriously impair the purpose of the contract and its performance, upon which you, as a user, would typically rely. Damage is considered foreseeable if it was foreseeable at the time of contract conclusion. We are not liable for damage caused by negligent breach of minor contractual obligations.

    2. Nothing in these terms excludes or limits our liability, as well as that of our agents or employees, for gross negligence, intentional harm, death, bodily injury, or fraud. All mandatory consumer rights remain unaffected.
    3. The above limitations of liability do not apply if we deceive you or are required to guarantee specific functionality in accordance with our standards or under the Product Liability Act.
    4. We are not liable in cases of force majeure, such as failure of electronic or mechanical equipment or communication means, actions of third parties, viruses, unauthorized access, natural disasters, regulatory acts of government authorities, war, and other similar situations.
    5. You have the opportunity to prove that you have not suffered any damage or that the damage was significantly less than the cancellation cost we require.

  2. Damage Compensation.

    1. In accordance with section 11.1, damage includes compensation received from trusted persons or assistants as a result of events described in section 11.

    2. The terms outlined in section 2.1 apply only in case of your liability for events described in section 11, or breach of contract terms, which includes intentional or negligent actions leading to the mentioned events or breaches.

  3. Online Dispute Resolution.

We are not obligated to participate in consumer arbitration court dispute resolution.

  1. Regulation and Jurisdiction.

    1. Applicable Law.

If mandatory local (consumer) laws of your country apply, our services are governed by the legislation of Poland.

  1. Jurisdiction for EEA Residents.

If you reside in the EEA, any disputes will be adjudicated in competent courts in Warsaw, Poland.

  1. Jurisdiction for Non-EEA and US Residents.

For residents of countries outside the EEA or the US, disputes are also referred to the courts of Warsaw, Poland.

  1. Return and Refund Policy.

    1. Right of Withdrawal.

Consumers in the EEA have the right to withdraw from the agreement in accordance with the refund information. However, it should be noted that some distance contracts for entertainment events may be exempt from this rule.

  1. Exception to the Right of Withdrawal.

It is important to note that the right of withdrawal does not apply to agreements specifying specific dates or periods for the event.

  1. Withdrawal Instructions.

You have 14 days to withdraw from the agreement without giving reasons, starting from the date of receipt of the goods.

  1. Consequences of Withdrawal.

Upon withdrawal, we will refund all payments within 14 days. However, you are only responsible for any decrease in the value of the goods resulting from handling, except for those necessary to determine the characteristics, properties, and functionality of the goods.